Privacy Policy

Website: https://www.aoiferudmanceramics.com Last updated: [Insert date]

This Privacy Policy explains how Aoife Rudman Ceramics ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from www.aoiferudmanceramics.com (the "Site").

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide to us

  • Name, email address, postal address, and phone number (e.g. when placing an order, signing up for a newsletter, or contacting us)

  • Payment information (processed securely by our payment provider — we do not store full card details)

  • Any messages, reviews, or feedback you send us

Information collected automatically

  • IP address, browser type, and device information

  • Pages visited, time spent on the Site, and referring website

  • Cookies and similar tracking technologies (see Section 5 below)

Information from third parties

  • Order and payment confirmation details from our payment processor (e.g. Stripe, PayPal, Shopify Payments)

  • Delivery status information from our shipping/courier partners

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including payment, packing, and shipping

  • Communicate with you about your order, including confirmations and delivery updates

  • Respond to enquiries, comments, and customer service requests

  • Send marketing emails or newsletters, where you have opted in (you can unsubscribe at any time)

  • Improve the Site, our products, and the overall shopping experience

  • Detect and prevent fraud, abuse, or security issues

  • Comply with legal obligations, such as tax and accounting requirements

3. Legal Basis for Processing (UK/EU visitors)

Where applicable, we process your personal data on the following legal bases:

  • Contract — to fulfil an order you have placed with us

  • Consent — for marketing communications and non-essential cookies

  • Legitimate interests — to improve our Site and prevent fraud

  • Legal obligation — to meet accounting, tax, and regulatory requirements

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers who help us operate the Site and fulfil orders (e.g. payment processors, shipping couriers, email marketing platforms, website hosting providers)

  • Professional advisors such as accountants or legal counsel, where necessary

  • Authorities, if required by law or to protect our legal rights

Each third party is only given the information necessary to perform their function and is required to keep it confidential.

5. Cookies

Our Site uses cookies and similar technologies to:

  • Remember items in your shopping cart

  • Understand how visitors use the Site (analytics)

  • Support marketing and advertising, where applicable

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Order information is typically retained for [X years] for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent for marketing at any time

  • Request a copy of your data in a portable format

  • Lodge a complaint with your local data protection authority (e.g. the UK Information Commissioner's Office, ico.org.uk)

To exercise any of these rights, please contact us using the details in Section 10.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Aoife Rudman Ceramics Email: aoiferuds@gmail.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.